FAQ


What payment methods do you accept?

We provide payment with: PayPal, Klarna, Visa, Mastercard.

Where is my order?

Once your order has been accepted, you will receive an e-mail with your order confirmation. Should any of the item(s) you have ordered be out of stock you will be informed and your payment will not be processed for that item(s).

Do I have to pay customs and import charges?

Deliveries outside of the EU may be subjected to local taxes and/or import taxes, which you are responsible for.

Is my personal information kept private?

For your online safety we make sure to keep your personal information private and we will not share it with a third party. Please read our Privacy Policy in full for more information.

Where can I find a size chart?

Please find size chart below every product description. If you need more assistance finding the right size please contact our customer service, we are happy to help. customerservice@nikolajdetoiles.com

How do I contact customer care?

Email: customerservice@nikolajdetoiles.com
Monday to Friday 9AM-17PM CET